Your Partner in Success

TDC is here for you, before, during, and after implementation.

Onboarding- We minimize disruption:

We understand the anxiety of starting a new system, especially with staff resistance. TDC provides a hands-on white glove approach in our interactions with your team in a live dealership environment.
We work side by side training with staff to ensure all steps are completely understood and can be correctly implemented.

Our hands-on immersive method minimizes disruption to daily operations. We eliminate the anxiety of switching and learning new systems. Our team is here to support your staff every step of the way.

Client Support- We are dedicated to keeping you up and running:

Our customer support team is committed to delivering fast, responsive, and expert assistance. We work closely with each dealership to ensure they fully leverage our software solutions while providing reliable guidance to resolve any issues, so you can keep your operations running smoothly without interruption.

Need Assistance?
We are here to Help!

At TDC, we understand the importance of timely and effective support. Whether you have a question, need help with our system, or require technical assistance, our dedicated team is ready to assist you.

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Frequently Asked Questions

  • Will TDC fit into my current sales process? Does it integrate with my existing systems?

    Yes, The Dealer's Concierge (TDC) is designed to seamlessly integrate into your current sales process. It works alongside existing systems such as Dealer Management Systems (DMS), Route 1, and Dealertrack, ensuring a smooth transition and minimal disruption to your operations.

  • Is TDC secure?

    Yes, TDC is secure. It employs advanced security measures, including encryption and secure data handling practices, to protect sensitive consumer and dealership information.

  • Can TDC bring more leads?

    TDC brings more leads by ensuring that no walk-ins are missed, capturing every potential customer that enters the dealership. It includes a dead deal management tool that allows staff to rehash old deals, turning previous prospects into new opportunities. Additionally, TDC offers multiple mechanisms for capturing leads outside the dealership.

  • How does TDC contribute to dealership compliance?

    TDC automates the capture and management of regulatory disclosures and consents, minimizes human error by automatically selecting and triggering appropriate compliance documents based on deal metrics, and incorporates identity theft prevention measures and secure data handling practices.

  • What training do you provide for my team?

    Our team will work directly with your staff for several days, providing personalized, in-depth training, live demonstrations in a real dealership environment, and assistance with handling consumer interactions through the TDC platform.

  • How does TDC improve the car-buying experience?

    TDC enhances the car-buying experience by allowing consumers to complete paperwork in advance, saving time at the dealership. With most data pre-filled, it reduces errors and eliminates double entries. Consumers also have access to a digital "glove box" for all purchase-related documents and can easily resume the onboarding process where they left off. These features create a more efficient and user-friendly buying journey.

Knowledge Base & Resources

Delve into a wealth of information in our Knowledge Base and Resources section. From detailed guides on using TDC to training materials and case studies, everything you need to maximize the benefits of TDC is at your fingertips.

Let’s Work Together

There's only so much we can say, but actions speak louder than words! - Schedule a demo let's work together to exceed your business goals.

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