THE DEALER’S CONCIERGE
Our innovative system is designed to revolutionize the way dealerships operate, offering a seamless, efficient, and secure experience for both dealers and consumers.
What is The Dealer’s Concierge?
TDC is not just a system; it’s a comprehensive solution tailored for the modern automotive dealership.
The TDC approach is a unique methodology invented by an industry veteran and compliance expert. It establishes a unified sales process within the dealership: Once set and done solution, powered by technology.
By integrating crucial sales processes, documentation, and customer management into one user-friendly platform, we empower dealers to elevate their business to new heights of efficiency and compliance.
Interested in learning more about our unique methodology and unified sales process? Contact us today to get a personalized demonstration and see how TDC can transform your dealership operations.
TDC Key Features Unveiled
Innovative system designed to enhance the automotive dealership experience from two critical perspectives: the Consumer and the Dealer. This dual-sided approach ensures a cohesive and efficient experience for both parties, revolutionizing the traditional car buying and selling process.
Consumer Side
For consumers, TDC offers a seamless, user-friendly interface through its Kiosk and Web-Portal, enabling easy data entry, compliance checks, and document management.
Dealership Side
On the dealer’s side, the system transforms dealership operations with its comprehensive Dashboard, offering real-time sales tracking, enhanced management, and streamlined compliance.
Consumer Interaction - Kiosk or Web
Kiosk Interaction
The TDC Kiosk serves as an intuitive, user-friendly interface, where the customers can securely enter their details, submit required forms, and manage their purchasing process with ease. The kiosk provides a guided experience, ensuring all necessary steps are completed efficiently while maintaining the personal touch of the dealership environment.
Kiosk App: How it works
Step 1 – Welcome Experience:
Customers are greeted by the intuitive TDC Kiosk at the dealership.
Step 2 – Data Entry & Forms Submissions:
Input personal details, capture ID, and submit forms using the kiosk’s easy-to-navigate interface.
Step 3 – Automated Compliance:
The system runs compliance checks seamlessly to consumer and dealer staff.
Step 4 – Seamless Syncronization:
Data is pushed to the dealer’s dashboard instantly.
Consumer Web-Portal
Perfect solution for consumers who want to access TDC features from the comfort of their home or office.
Web Portal: How it works
Digital Glove Compartment:
The consumer goes through a series of guided steps. All data is immediately available on the Dealer`s Dashboard, giving you tools to pre-qualify or approve the customer before they walk into the door.
Start the Process from Home:
The consumer goes through a series of guided steps. All data is immediately available on the Dealer`s Dashboard, giving you tools to pre-qualify or approve the customer before they walk into the door.
Upload/Capture Documents:
A secure channel to share documents with the dealer staff.
Dealer’s Interaction - Dashboard Features
The Dealer’s Dashboard is your control center. Access customer files, manage transactions, view/print/push data from the digital deal jacket, and stay updated with real-time notifications and messages. It’s everything you need to manage your sales process at your fingertips.
Enhanced Sales Management
Digital Deal Jacket
Manage forms and push data into appropriate channels with a click of a button.
Real-Time Sales Tracking
Monitor each step of the sales process, from initial customer interaction to finalizing deals.
Customizable Workflow
Adapt the dashboard to align with your dealership’s unique sales process and preferences.
Streamlined Compliance
Launching the documents for e-signatures
Dealer-specific chains of documents are triggered from the dashboard to be executed. Your staff will never have missing forms again.
Identity Theft Prevention
The latest technology is built into the TDC system. The variety of fraud-deterring methods and identity verification processes will protect your dealership from fraudulent purchases.
Dead Deal Management
Securely store records on transactions that didn`t close, all in one place.
NPI Protection
Channel to request/share sensitive documents with your customers: bank statements, Pay Stabs, and other stips.
Interactive Communication Tools
Instant Messaging
Communicate directly with customers through the dashboard, providing timely responses and updates.
Notification System
Receive alerts for important customer actions or milestones within the sales cycle.
Transform your dealership’s processes with TDC. Contact us to streamline operations and drive efficiency.
The Dealer’s Concierge Benefits Galore
Benefits for Dealers
Enhanced Efficiency
TDC streamlines dealership operations, from customer intake to final sales, significantly reducing manual efforts and time spent on each transaction.
Compliance and Data Security
Automated compliance checks and secure data handling ensure legal adherence and protect sensitive information.
Unified Sales Process
Standardize your sales approach across the dealership, ensuring consistency and professionalism in every customer interaction
Digital Document Management
Store and access all dealership documents in a digital format, reducing paper use and improving organization.
Customer Satisfaction Index
Improve the car-buying experience at your dealership by reducing wait times and allowing your staff to focus on customers’ needs, not tedious paperwork.
Benefits for Consumers
Streamlined Buying Experience
Customers enjoy a quicker, more efficient purchasing process, reducing time spent in the dealership.
Transparency and Trust
Real-time updates and clear documentation foster transparency, building trust between the dealership and the customer.
Digital Glove Compartment
A unique feature where customers can securely store and access all their purchase-related documents.
Safeguarding Their Data
By eliminating papers lying around desks and implementing the latest cyber-security technology, you significantly reduce the risk of data theft at your dealership.
Testimonials from TDC-powered Automotive Dealership Champions
Read the stories of dealers and customers who have experienced the transformative power of TDC. Learn how our system has elevated their dealership experience and customer satisfaction.
Frank Greco, General Manager Westchester Toyota
“Since implementing TDC, our dealership has seen a remarkable transformation. The efficiency of the sales process has improved drastically, reducing the time customers spend in the showroom. This has not only boosted our sales figures but also significantly enhanced customer satisfaction. The Dealer’s Dashboard is a game-changer – it’s like having a personal assistant for every aspect of our operations.”
Henry Castillo, Sales Manager Westchester Toyota
“TDC has revolutionized the way we do business. The integration of the Consumer Web-Portal allows our customers to start the buying process from home, making our interactions more effective. We’ve seen a noticeable increase in pre-qualified leads, and our sales team can now focus on what they do best – selling cars. The digital glove compartment feature has been a hit with our customers, adding a new level of convenience and security.”
James Angotti, Owner/ Dealer Principal Granite Subaru, Colonial Auto Group
“Adopting TDC across our dealerships has been one of our best decisions. The system’s ability to streamline compliance and manage sensitive documents efficiently has reduced our operational risks significantly. The instant messaging and notification system on the Dealer’s Dashboard keeps our team connected and responsive. We’ve seen a substantial improvement in our overall customer experience, leading to higher retention rates and increased referrals.”
Join the TDC Family Today
Get Started
Ready to take your dealership to the next level with TDC? Contact us today to integrate our cutting-edge system into your business and start reaping the benefits.
Learn More
Want to know more about how TDC can revolutionize your dealership? Explore our support and insights hub, read our detailed FAQs, and understand the full scope of our system’s capabilities.